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Imprint

As of 3 September 2026

Translation provided to aid understanding. Only the German version is authoritative. To the German version

let's automate gmbh

Rebengässli 5
5245 Habsburg
Switzerland

Represented by

André Zumsteg, Managing Director

Contact

Phone: +41 56 552 25 00
E-mail: kontakt@letsautomate.ch
Web: www.letsautomate.ch

Commercial register

Registered in the commercial register of the Canton of Aargau
UID: CHE-178.787.355
Lookup: www.uid.admin.ch
VAT number: CHE-178.787.355 MWST

Responsible for the content

André Zumsteg, Rebengässli 5, 5245 Habsburg, Switzerland

Data protection

The controller within the meaning of the Swiss Federal Act on Data Protection (FADP) and, where applicable, the General Data Protection Regulation (GDPR) is let's automate gmbh. Which personal data we process and for what purpose is set out in our privacy policy.

The supervisory authority in Switzerland is the Federal Data Protection and Information Commissioner (FDPIC), Feldeggweg 1, 3003 Bern.

Liability for content

The content of this website is compiled with care. We accept no warranty for its accuracy, completeness or timeliness. We are grateful for notice of any errors and will correct them.

Liability for links

This website contains references to third-party websites over whose content we have no influence. Responsibility for that content lies solely with the respective provider. At the time of linking, the linked pages were free of any recognisable legal violations. If we become aware of an infringement, we will remove the link.

Copyright

The content published on this website is protected under Swiss copyright law (CopA). Reproduction, adaptation, distribution and any form of exploitation beyond the limits of copyright require our written consent. Downloads and copies of this page are permitted for private, non-commercial use.

Image credits

Individual images are subject to third-party copyright (including Adobe Systems Incorporated, Pexels). The terms of the respective rights holder apply to them.

Dispute resolution

We are neither obliged nor willing to take part in dispute resolution proceedings before a consumer arbitration board. Please address any claims directly to kontakt@letsautomate.ch.

Questions about this: support@letsautomate.ch

Good to know

Frequent questions

Everything you should know about our modules, licences, updates and support before you buy.

Why does my purchased FreeScout module show an expiry date?

With your purchase you get the module plus twelve months of support, security updates and new features. The expiry date shown refers to those included services — not to your right to use the module at all.

What happens when my licence expires?

The module you have installed keeps working. Once the licence has expired, though, no new security or feature updates arrive and the included support can no longer be used.

You decide for yourself whether to renew the licence or to keep using the installed module without further updates, at your own responsibility.

Others promise lifetime updates. Why don’t you?

Technologies, security requirements and dependencies keep changing. What works reliably today can be outdated or unsupported tomorrow. Good software therefore needs continuous care, testing and development.

Rather than tie you to a permanent subscription, we leave you the choice: renew your licence, or keep using the installed module without further updates, at your own responsibility.

Do I need your LaStore module?

No, but the LaStore module connects your FreeScout instance with the modules you bought, and it brings several advantages:

  • installation with one click
  • automatic detection of available updates
  • easy updating right inside FreeScout
  • verification of the package signature
  • protection against module packages altered or tampered with unnoticed

Our modules do not use the normal update process, because it is not secure. The LaStore module verifies each of our modules before updating. An attacker therefore cannot deliver forged, dangerous updates. Without this module the verification is up to you, and it is a manual process.

without LaStorewith LaStore, autopilot offwith LaStore, autopilot on
learns about new versionsnoyes, dailyyes, daily
installsby hand from the portalat the press of a buttonovernight, without you
verifiedby you, via shasum -a 256yesyes
Do I really get the complete source code?

Yes. Our modules are provided under the AGPL-3.0 licence. The module as delivered contains the complete source code, which you can inspect and adapt within the terms of that licence.

On how many FreeScout instances may I use the module?

One licence covers one active FreeScout instance. Two free server moves are included on top of that.

If an old server is no longer in use, the system releases its activation automatically after 90 days. An instance that is unreachable or already deleted is therefore not counted against your licence for good.

Can I return a module I bought?

You have a 14-day right of return. It ends as soon as you activate the module — not already when the licence key is delivered to you.

So activate the module only once you have finally decided to use it. For consumers in the EEA, the statutory provisions on the right of withdrawal for digital content apply in addition.

Who issues my invoice?

Payment is handled by Paddle. Paddle acts as Merchant of Record and therefore as the seller. That is why Paddle appears as the issuer of the invoice, and possibly also as the payee on your card or bank statement.

Does a module need other FreeScout modules?

That depends on the product. Some modules work entirely on their own and offer additional features when other modules are present. Others have hard dependencies.

The slot finder, for example, strictly needs the Calendar module, because the available appointments are worked out from the calendars kept there.

Required and optional dependencies are stated on each product page.

What can I do if something doesn’t work?

We test our modules carefully. Even so, a feature may not behave as expected in a particular environment.

Every module comes with a detailed guide. If that does not get you any further, you can open a support ticket. Describe the problem briefly and the steps you have already taken — we are glad to help.

Pay securely, worldwideYour payment is handled securely by Paddle. You can pay from anywhere in the world, comfortably in your own currency — proper invoicing included.
Open, auditable, adaptableThanks to AGPL-3.0 you get the complete source code. You can audit the software, adapt it yourself and keep running it independently.
Two server moves includedYour FreeScout instance is moving? You can transfer your licence to a new server up to twice, free of charge, and keep using the module there.
Install once, stay current by itselfWith our LaStore module for FreeScout you install what you bought with a single click. Available updates are checked and installed automatically.

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