Good to know
Frequent questions
Everything you should know about our modules, licences, updates and support before you buy.
Why does my purchased FreeScout module show an expiry date?
With your purchase you get the module plus twelve months of support, security updates and new features. The expiry date shown refers to those included services — not to your right to use the module at all.
What happens when my licence expires?
The module you have installed keeps working. Once the licence has expired, though, no new security or feature updates arrive and the included support can no longer be used.
You decide for yourself whether to renew the licence or to keep using the installed module without further updates, at your own responsibility.
Others promise lifetime updates. Why don’t you?
Technologies, security requirements and dependencies keep changing. What works reliably today can be outdated or unsupported tomorrow. Good software therefore needs continuous care, testing and development.
Rather than tie you to a permanent subscription, we leave you the choice: renew your licence, or keep using the installed module without further updates, at your own responsibility.
Do I need your LaStore module?
No, but the LaStore module connects your FreeScout instance with the modules you bought, and it brings several advantages:
- installation with one click
- automatic detection of available updates
- easy updating right inside FreeScout
- verification of the package signature
- protection against module packages altered or tampered with unnoticed
Our modules do not use the normal update process, because it is not secure. The LaStore module verifies each of our modules before updating. An attacker therefore cannot deliver forged, dangerous updates. Without this module the verification is up to you, and it is a manual process.
| without LaStore | with LaStore, autopilot off | with LaStore, autopilot on | |
|---|---|---|---|
| learns about new versions | no | yes, daily | yes, daily |
| installs | by hand from the portal | at the press of a button | overnight, without you |
| verified | by you, via shasum -a 256 | yes | yes |
Do I really get the complete source code?
Yes. Our modules are provided under the AGPL-3.0 licence. The module as delivered contains the complete source code, which you can inspect and adapt within the terms of that licence.
On how many FreeScout instances may I use the module?
One licence covers one active FreeScout instance. Two free server moves are included on top of that.
If an old server is no longer in use, the system releases its activation automatically after 90 days. An instance that is unreachable or already deleted is therefore not counted against your licence for good.
Can I return a module I bought?
You have a 14-day right of return. It ends as soon as you activate the module — not already when the licence key is delivered to you.
So activate the module only once you have finally decided to use it. For consumers in the EEA, the statutory provisions on the right of withdrawal for digital content apply in addition.
Who issues my invoice?
Payment is handled by Paddle. Paddle acts as Merchant of Record and therefore as the seller. That is why Paddle appears as the issuer of the invoice, and possibly also as the payee on your card or bank statement.
Does a module need other FreeScout modules?
That depends on the product. Some modules work entirely on their own and offer additional features when other modules are present. Others have hard dependencies.
The slot finder, for example, strictly needs the Calendar module, because the available appointments are worked out from the calendars kept there.
Required and optional dependencies are stated on each product page.
What can I do if something doesn’t work?
We test our modules carefully. Even so, a feature may not behave as expected in a particular environment.
Every module comes with a detailed guide. If that does not get you any further, you can open a support ticket. Describe the problem briefly and the steps you have already taken — we are glad to help.